Need help with Retentive for iPhone or iPad? You're in the right place.
The fastest way to reach us is by email:
We read every message and aim to reply within a few days.
Everything you create in Retentive is stored on your device. There are no accounts and nothing is uploaded to a server. See our Privacy Policy for details.
Open Settings → Export library to save a backup file (to Files, iCloud Drive, etc.). You can restore it later with Settings → Import data. The export covers your library (subjects, topics, and items); review history and focus sessions stay on-device. If your device backs up to iCloud, all your Retentive data is also included in that encrypted device backup.
Tap Restore Purchases on the paywall (or in Settings). This asks Apple to re-check your Apple Account and unlock Pro. Make sure you're signed in with the same Apple Account you used to buy it. Pro is a one-time purchase and restores on all your devices.
Pro is a one-time purchase that unlocks unlimited subjects, topics, and items, plus the ability to create your own custom review schedules. The free version includes a generous set of built-in schedules and limits.
Reminders are local notifications scheduled on your device. Enable them in Settings → Reminders. If you're not seeing them, check that notifications are allowed for Retentive in the iOS Settings → Notifications.
Use Settings → Delete all local data to erase your content, or delete the app to remove everything from your device.
Please email us at the address above with as much detail as you can (what you did, what you expected, what happened). It genuinely helps.